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Terms & Conditions

1.0 Our Terms.

1.1           What these terms cover.

This document (together with the additional documents below) provides information about us and the terms and conditions on which we may sell the products listed on our website and on display in our store. These are the terms and conditions on which we supply products and apply to any contract between us for the sale of said products.

1.2           Why you should read them.

Please read these terms carefully before you submit an order to us. These terms tell you who we are, how we provide products to you, how you and we may change these terms, what to do if there is a problem and other important information. If you do not accept these terms, you will not be able to order any products from our Site. 

1.3           Amendments. 

We reserve the right to amend these terms and any document referred to in these terms at any time.  You are expected to check this page and its linked pages from time to time to take notice of any changes we make as they are binding on you.

2.0 Information About Us and How To Contact Us.

2.1 Who we are -  We are Bagel&Griff Limited, a company registered in England and Wales. Our company registration number is 05057604 and our registered office is at 6/7 Church Square, Market Harborough, LE16 7NB. Our registered VAT number is UK 834957292.

2.2 How to contact us - You can contact us by telephoning us at 01858 468764; by emailing us at shop@bagelandgriff.com;or writing to us at: Bagel&Griff Limited, 6/7 Church Square, Market Harborough, LE16 7NB. 

2.3 How we may contact you -  If we have to contact you we will do so by telephone or by writing to you at the email address you provided to us in your order. We cannot be held responsible if the details that you have provided to us are incorrect.

2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

3.0 Our Contract With You.

3.1 How we will accept your order if you are purchasing our product online or over the telephone -  Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

3.2 How we will accept your order if you are purchasing our product in-store - Our acceptance of your order will take place when we tell you that we are able to provide you with the product, at which point a contract will come into existence between you and us.

3.3 If we cannot accept your order - If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, inability to obtain authorisation for payment, because we have identified an error in the price or description of the product, the item has been withdrawn or because we are unable to meet a delivery deadline you have specified.

3.4 Your order number - We will assign an order number to your purchase and tell you what it is when we accept your order. It will help us if you can tell us this number whenever you contact us about it.

4.0 Our Products. 

4.1 Products may vary slightly from their pictures on the website -  The images of the products on our website and/or our promotional literature are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. Although we have made every effort to be as accurate as possible because many of our products are handmade and sourced from natural or recycled sources all sizes, weights, capacities, dimensions and measurements indicated on our website may have a slight variation, which adds to the products individual character and beauty.

4.2 Product description - Are written to the best of our knowledge and are based on the information provided by our suppliers. 

4.3 Product packaging may vary - The packaging of the product may vary from that shown on images on our website.

5.0 Your Rights To Make Changes. 

5.1 If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. 

5.2 Once the parcel is with our courier, your order can not be canceled and you the customer will be liable for charges to return the product. 

6.0 Providing The Products. 

6.1 Delivery costs - The costs of delivery will be as displayed to you on our website, or as told to you during the order process if you are purchasing the product by telephone.

6.2 When we will provide the products - During the order process we will let you know how and when we will provide the products to you. Please note that we do not deliver to PO box numbers, hotels and accommodation addresses.
We will aim to deliver the products to you within two working days and in any event within 30 days after the day on which we accept your order. Reference furniture, collection or delivery will be discussed with you during the order process.

6.3 We are not responsible for delays outside our control - If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

6.4 If you are not at home when the product is delivered - If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products.

6.5 If you do not re-arrange delivery - If you do not collect the products from us as arranged or if, after a failed delivery, you do not re-arrange delivery we will contact you for further instructions and may charge any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract between us.

6.6 When you become responsible for the product - The product will be your responsibility from the time we deliver the product to the address you gave us.

6.7 When you own goods - You own a product once we have received payment in full.