1.0 Our Terms.

1.0           What these terms cover.

These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions, you may not use or access this Website.

Before you place an order, if you have any questions relating to these terms and conditions, please contact our shop by email, shop@bagelandgriff.com or call us on 01858 468764 9:30am - 5:30pm, 6 days a week.  

These terms and conditions will apply to all orders for Products which are being delivered within the UK.

1.1           Amendments. 

We reserve the right to amend these terms and any document referred too in these terms at any time.  You are expected to check this page and its linked pages from time to time to take notice of any changes we make as they are binding on you.

  • Conditions – means these terms and conditions and the Special Conditions
  • Product – means a product displayed for sale on the Website
  • Product Description – means that part of the Website where certain terms and conditions in respect of the individual Product are provided
  • Special Conditions – means the terms and conditions in the Product Description
  • Users – means the users of the Website collectively
  • Personal Information – means the details provided by you on registration
  • We/us – We are Bagel&Griff Limited, a company registered in England and Wales. Our company registration number is 05057604 and our registered office is at 6/7 Church Square, Market Harborough, LE16 7NB. Our registered VAT number is UK 834957292.
  • Website – means the website located at www.bagelandgriff.com or any subsequent URL which may replace it
  • Cookies – means small text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer
  • United Kingdom – means England, Wales, Scotland, Northern Ireland and the Channel Islands
  • You – means a user of this Website.

2.0 Information About Us and How To Contact Us.

2.1 Who we are -  We are Bagel&Griff Limited, a company registered in England and Wales. Our company registration number is 05057604 and our registered office is at 6/7 Church Square, Market Harborough, LE16 7NB. Our registered VAT number is UK 834957292.

2.2 How to contact us - You can contact us by telephoning us at 01858 468764; by emailing us at shop@bagelandgriff.com;or writing to us at: Bagel&Griff Limited, 6/7 Church Square, Market Harborough, LE16 7NB. 

2.3 How we may contact you -  If we have to contact you we will do so by telephone or by writing to you at the email address you provided to us in your order. We cannot be held responsible if the details that you have provided to us are incorrect.

2.4 "Writing" includes emails. When we use the words "writing" or "written" in these terms, this includes emails.

3.0 Use of Website.

3.1 Access

You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.

3.2 Registration

You warrant that:

  • The Personal Data which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and
  • You will notify us immediately of any changes to the Personal Data by updating these details on your online account.

You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

3.3 Indemnity 

You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.

3.4 Our Rights

We reserve the right to:

  • modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
  • change the Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.

3.5 Third Parties

We will not sell or rent your information to third parties.

We will not share your information with third parties for marketing purposes.

Third Party Service Providers working on our behalf: We may pass your information to our third-party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process donations and send you mailings). However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond our network for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

4.0 Privacy and cookies

We will treat all your Personal Data as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable privacy regulations and consumer legislation.

If you'd like to read more on how and where we collect or how we use your personal data, please see our Privacy Notice

In the Privacy Notice, you can also find out how to stop receiving marketing information.

Please see out cookies policy to learn more about what cookies we use, their nature, purpose and related usage of your personal data on bagelandgriff.com


5.0 Our Contract With You.

5.1 How we will accept your order if you are purchasing our product online or over the telephone -  Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

5.2 How we will accept your order if you are purchasing our product in-store - Our acceptance of your order will take place when we tell you that we are able to provide you with the product, at which point a contract will come into existence between you and us.

5.3 If we cannot accept your order - If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, inability to obtain authorisation for payment, because we have identified an error in the price or description of the product, the item has been withdrawn or because we are unable to meet a delivery deadline you have specified.

5.4 Your order number - We will assign an order number to your purchase and tell you what it is when we accept your order. It will help us if you can tell us this number whenever you contact us about it.

6.0 Our Products. 

6.1 Products may vary slightly from their pictures on the website -  The images of the products on our website and/or our promotional literature are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. Although we have made every effort to be as accurate as possible because many of our products are handmade and sourced from natural or recycled sources all sizes, weights, capacities, dimensions and measurements indicated on our website may have a slight variation, which adds to the products individual character and beauty.

6.2 Product description - Each Product purchased is sold subject to its Product Description. We will take all reasonable care to ensure that all details, descriptions and prices of Products appearing on the Website are correct at the time when the relevant information was entered onto the system. Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order

6.3 Product packaging may vary - The packaging of the product may vary from that shown on images on our website.

6.4 Product Recommendations - When you use our website, you'll see that we offer you recommendations, showing products we think you might like and could perhaps miss when you're browsing the site.

Please see our Privacy Notice if you'd like more information on how we use your personal data to recommend products to you.

7.0 Your Rights To Make Changes. 

7.1 If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. 

7.2 Once the parcel is with our courier, your order can not be canceled and you the customer will be liable for charges to return the product. 

8.0 Providing The Products. 

8.1 Delivery costs - The costs of delivery will be as displayed to you on our website, or as told to you during the order process if you are purchasing the product by telephone.

8.2 When we will provide the products - During the order process we will let you know how and when we will provide the products to you. Please note that we do not deliver to PO box numbers, hotels and accommodation addresses.
We will aim to deliver the products to you within two working days and in any event within 30 days after the day on which we accept your order. Reference furniture, collection or delivery will be discussed with you during the order process.

8.3 We are not responsible for delays outside our control - If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

8.4 If you are not at home when the product is delivered - If no one is available at your address to take delivery and the products cannot be posted through your letterbox, Parcel Force or Royal Mail will leave you a note informing you of how to rearrange delivery or collect the products.

8.5 If you do not re-arrange delivery - If you do not collect the products from Parcel Force, and or, Royal Mail as arranged or, if after a failed delivery, you do not re-arrange delivery, we will contact you for further instructions and may charge any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we end the contract between us, and no refund will be given. 

8.6 When you become responsible for the product - The product will be your responsibility from the time Parcel Force, and or, Royal Mail deliver the product to the address you gave us.

8.7 When you own goods - You own a product once we have received payment in full.

8.8 Please visit out Delivery Information page for more information. Delivery

9.0 Gift Cards & Vouchers  

9.1 You can redeem Paper Vouchers in-store, not online. Digital vouchers can only be redeem online, and not in-store

9.2 Please protect your paper or digital voucher like it was cash; we cannot replace lost, stolen or damaged vouchers.

9.3 The gift card will expire 24 months from purchase or last use. Buying a product or making a balance enquiry refreshes the 24-month expiry period. We will not refund any balance remaining and we will invalidate the card.

9.4 Paper voucher can be purchased in our shop or online with a minimum value of £5 and maximum value of £500.

9.5 Paper or digital vouchers cannot be exchanged for cash. We do not give change or refunds on Paper or digital vouchers.

9.6 If you are using a paper or digital vouchers online and the total order value is less than the value of the card, any balance will remain on the voucher / code, and may be applied to future purchases, provided that the card has not expired.

9.7 Where goods you have purchased with a paper or digital vouchers in our shops are subsequently exchanged for goods of a lower price or returned, monies owing will be refunded to a gift card.

9.8 If you return an item bought online using a paper or digital vouchers, usually we’ll refund the amount to a paper voucher. You can also return the item in store. This does not affect your statutory rights.

9.9 We reserve the right to refuse to accept a Paper or digital vouchers which we deem to be tampered with, duplicated or which otherwise is suspected to be affected by fraud.

9.10 We reserve the right to amend the p aper or digital vouchers terms and conditions from time to time, where we consider it reasonable and necessary to do so

10.0 Intellectual Property & Right to Use

10.1 You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

10.2 You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

11.0 Compliance with Laws

11.1 The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

12.0 Limitation of Liability 

12.1 While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

12.2 We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

12.4 To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.

12.5 We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:

  • any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
  • any loss of goodwill or reputation; or
  • any special or indirect losses

suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our agents or employees.

13.0 Entire Agreement

13.1 These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Bagel&Griff and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.

14.0 Law

The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.